Return & Refund Policy

At AK-Mart, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

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Eligibility for Returns

Returns are only accepted if:

• The product arrives damaged
• The product is defective or not functioning properly upon delivery

All return requests must be reported within 24 hours of receiving the order.

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Verification Process

Before any return or refund is approved, our team will first verify the issue reported by the customer.

Customers may be asked to provide:
• Clear photos of the product
• Video evidence showing the issue or damage
• Order details for verification purposes

Once the issue is confirmed by our support team, the return or refund process will be initiated.

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Non-Returnable Situations

We do not accept returns or refunds for:

• Change of mind
• Personal preference
• Incorrect orders placed by the customer
• Minor packaging differences that do not affect product functionality
• Products damaged due to misuse or improper handling by the customer

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Refund Process

If a refund is approved after verification:

• Refunds will be processed through the original payment method where applicable
• Cash on Delivery refunds may be processed through bank transfer or another agreed method
• Refund processing times may vary depending on banks or payment providers

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Exchange Policy

In some cases, AK-Mart may offer a replacement product instead of a refund, depending on product availability and the nature of the issue.

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Contact Us

For any return or refund requests, please contact us:

📧 Email: akmartonline.uae@gmail.com
📞 Phone / WhatsApp: +92 301 9779580

Thank you for shopping with AK-Mart.